Accessibility statement

"Œuvre Nationale de Secours Grande-Duchesse Charlotte", the entity making the statement, is committed to making its website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to: https://www.oeuvre.lu

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

This website is partially compliant with the European Standard EN 301 549 and the Web Accessibility Assessment Framework (RAWeb) version 1 , due to the reasons listed below.

Inaccessible content

The content listed below is not accessible for the following reason(s):

Non-conformities

  • 1.1. Some images containing information do not have a text alternative.
  • 1.2. Some decorative images are not correctly identified by assistive technologies.
  • 1.9. Some image captions are not correctly linked to the corresponding image.
  • 2.2. Some frame titles are not relevant.
  • 3.2. On certain pages, the contrast between the text colour and its background colour is not sufficiently high.
  • 3.3. The colours used in interface components or graphical elements conveying information are sometimes not sufficiently contrasted.
  • 4.2. Some text transcriptions, audio descriptions or audio versions (for videos only) are not relevant.
  • 4.3. Some videos do not have synchronised subtitles.
  • 5.4. Some titles are not correctly associated with the corresponding data table.
  • 5.6. Header cells are not correctly declared for certain data tables.
  • 6.1. Some link labels are not relevant.
  • 6.2. Some links have no label.
  • 7.1. Some JavaScript features are not compatible with assistive technologies.
  • 7.4. The user is not informed of a change of context within certain pages.
  • 8.6. The titles of some pages are not relevant.
  • 8.7. Language changes within certain pages are not indicated.
  • 8.9. Some paragraphs contain empty spaces used to create spacing.
  • 9.1. On some pages, the heading hierarchy is not relevant.
  • 9.2. The structure of certain documents is not relevant.
  • 9.3. Some content presented as a list is not properly structured.
  • 10.1. Presentation tags or attributes are not correctly implemented on the page.
  • 10.3. The reading order of elements is not always consistent.
  • 10.5. Some coloured texts are not associated with a background colour and/or the background colour is not associated with a text colour.
  • 10.8. Some texts are hidden from assistive technologies even though they should be available.
  • 10.9. Some information is conveyed only through shape, size, or position and has no alternative.
  • 11.1. Some form fields have no label, or the label is not visible or not correctly linked.
  • 11.5. Fields of the same nature are not grouped.
  • 11.9. Some form button labels are not sufficiently relevant.
  • 11.10. Input control is not relevant.
  • 11.11. Form input aids are missing, not conveyed, and/or not relevant.
  • 11.13. Fields requiring the user’s personal data are not identified.
  • 12.6. Not all main areas of the page are reachable.
  • 13.8. Some moving or flashing content cannot be controlled by the user.

Content outside the scope of the Law of 28 May 2019

Readspeaker for third-party content.

Be assured that we continue to work on optimising elements that do not yet meet standards.

Preparation of this accessibility statement

This statement was prepared on 29 October 2025. The declarations contained in this statement are accurate and based on an actual evaluation of this websites compliance with the requirements defined in RAWeb 1, such as a self-assessment done by "Œuvre Nationale de Secours Grande-Duchesse Charlotte".

Feedback and contact information

If you notice a lack of accessibility, send us an email to communication@oeuvre.lu: describe your problem and specify the page on which it occurred. We commit to replying to you within 1 month. Within reasonable limits, the correction of the accessibility issue will preferably be carried out online such as to remedy the problem in a sustainable way. Should this not be possible, the information you requested can be made available to you in an accessible format of your choice:

  • in writing in a document or email;
  • orally in an interview or by phone.

Enforcement procedure

Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service, the body responsible for supervising accessibility, via its online complaint form or the Ombudsperson, the mediator of the Grand Duchy of Luxembourg.

This statement is based on the model set out in the Implementing Decision (EU) 2018/1523. This model is owned by the European Union and licensed under a Creative Commons Attribution 4.0 International.